The Consolidated Group Inc., the exclusive provider of DSTV services in Liberia, has officially dismissed rumors of a hike in subscription fees, reassuring customers that prices remain unchanged across all packages.
Speaking at a press briefing on Monday, August 4, 2025, Madam Hawa Farkollie, Customer Service Manager for DSTV Liberia, emphasized the company’s commitment to affordable, quality digital entertainment for Liberian households. “There has been no increase in our monthly subscription fees,” she stated firmly.
“Our packages are still the same—Family for US$13, Access for US$8, Compact for US$23, Compact Plus for US$36, and Premium for US$61. These prices remain consistent.”
Madam Farkollie attributed the confusion to the recent conclusion of a hardware promotion, which offered new customer installations at a discounted rate of US$15 to make access easier for more viewers. “Now that the promotion has ended, we’ve returned to our regular connection fee of US$70 including one month subscription for new installations,” she clarified.
“This amount covers the cost of essential equipment such as the dish, decoder, LNB, and cabling — not the monthly subscription.”
She stressed that subscription fees and hardware costs are separate charges and urged customers not to conflate the two. The reinstated installation fee reflects standard pricing and may be influenced by rising import costs and tariffs in Liberia.
DSTV Liberia is encouraging customers to seek information directly from official channels, including their head office in Fiamah, Monrovia, or authorized customer service representatives, to avoid misinformation circulating on social media.
“We value transparency and affordability,” Madam Farkollie concluded. “We encourage our customers to reach out to us directly to avoid misinformation on social media or elsewhere.”
Continuing to deliver a broad range of entertainment, sports, news, and lifestyle channels, DSTV Liberia remains dedicated to maintaining stable pricing and ensuring customer satisfaction throughout the country.
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